Belgrave View, Birmingham

Moving to another country can be a daunting process. If you’re an international student, moving to the UK to study, They're here to help make the transition into your new accommodation as smooth and as comfortable as possible.​

To discuss changing your room before checking in, please contact between 10am-5pm (UK time), Monday to Friday, or email. If there are other rooms available, we will be happy to agree to a room move. Subject to availability. Additional charges may apply.

If you wish to change your room after you have checked in, please speak to a member of the onsite team at reception. If there are other rooms available, we will be happy to agree a room move. Subject to availability. Additional charges may apply.

You can check in from your tenancy start date, which can be found on your contract. If you would like to check in earlier, please fill out the form with details of your request. Subject to availability. Additional charges may apply.

They are only able to provide your keys to you. Don’t worry if you can’t collect your keys at the start of your tenancy, simply let them know, and They'll make sure your keys are waiting for you at reception when you arrive.

They have partnered with noah so you can order all essential items, and have them ready and waiting for when you arrive. Noah offers free next-day delivery, and by using the code.

You can arrange for your luggage to be delivered in advance of your arrival. Their approved partner, can support you with the following services:

• Room packing with storage
• Room packing with shipment (Internationally)
• Room packing with relocation (the UK only)
• Room packing and move to another room within our Village

They offer a recorded and insured service, and as a Campus Living Villages resident, you can take benefit from a £50 discount on your first order. They cannot accept responsibility for lost or damaged items caused during collection/removal/delivery of your belongings.

You can visit our page for information on moving to the UK to study.

Don’t worry if you can’t collect your keys at the start of your tenancy, simply let us know and they'll make sure your keys are waiting for you at reception when you arrive – see the Booking a check-in slot section for more details.

They can accept a valid passport, driving licence, or national ID card as proof of ID. If you don’t have any of these, please bring any proof of ID that you have (e.g., a bank card, a recent bill or bank statement, or. Their team will check this and will need to ask a few security questions before they can provide you with your key.

Your bedroom will have a bed, desk, chair, wardrobe, and either curtains or blinds. For more information on what is included in your room and flat, please check the website Bedding, crockery, cutlery, and cooking utensils are not provided, but we have partnered so you can order all essential items, and have them ready and waiting for when you arrive.

You can collect your keys from the village reception when you arrive. We request that you book a check-in slot to let them know when you plan to arrive – see the Booking a check-in slot section for more details. All their properties have staff available 24 hours a day, seven days a week including Bank Holidays. If you arrive and there is no one available, or if reception is closed, it may be that our team is out in the property, or at one of our nearby villages.

You can check in from your tenancy start date, which can be found on your contract. If you would like to check in earlier, please fill out the form with details of your request. Subject to availability. Additional charges may apply.

Don’t worry if you are running late on your arrival day and will miss your check-in slot – you will still be able to check-in, but there may be a slight delay. Alternatively, you can log in to the resident portal and amend your check-in slot at any time (subject to availability).

All their properties have staff available 24 hours a day, seven days a week including Bank Holidays. If you arrive and there is no one available, or if reception is closed, it may be that our team is out in the property, or at one of our nearby villages.

Rental payments are due in line with the payment schedule in your contract. You can review your payment schedule. Please note: If your first rent instalment is due on 1st September, it will not be taken by Direct Debit or Recurring Card Payment, and you will need to make this payment manually in the portal.

Please note:If you complete all the steps above and don’t receive your check-in barcode.They recommend going through each area of your resident portal in the lead-up to moving in, checking you’ve provided all the required information and payments (where required). Below is a helpful move-in checklist:E-induction: Before you arrive, you need to complete a short e-induction in the resident portal . Please note:Arena Village residents are not required to complete the e-induction, and the university will contact you directly.Emergency contact details:If you haven’t done so already, please update and save your emergency contact details in the resident portal Pre-arrival rent instalment:If your first rent instalment is due on 1st September, itwill notbe taken by Direct Debit or Recurring Card Payment, and you will need to make this payment manually in the resident portal. Termly rent instalments:You need to set up your payment method for termly instalments. You can update your payment details in the resident portal. Guarantor information:If your booking requires a guarantor, please ensure you have added or updated their information in the resident portal Check-in barcode:If all the steps above have been completed, you will receive an email containing your check-in barcode three days before your contract start date. Please present this, along with a form of photo ID, when you arrive at the village. This helps our team to confirm we have all the information we need to check you into your new home.

They ask you to book a check-in slot ahead of your move-in date to avoid unnecessary queues and congestion. Check-in slots go live on the dates listed in the table below for each village, and can be booked via the portal.Please note:you will not be able to book a check in slot before the dates below.

Parking availability varies depending on location, and where it is available, you may experience severe delays due to the number of residents checking in at the same time. Please review for parking information at your village.

The best way to find directions is by searching for the address and postcode of the village on a sat nav, or a navigation app (e.g., Google Maps, Waze, etc.). You can find addresses for all our villages on the page.

They don’t have pictures of all rooms, but They have plenty of photographs of the different room types at each location. Find the room type you have booked, and scroll through our selection of images. Please note, that all website images and show flats are representative of each particular room type but are not identical. For example, your allocated room will have all the same features, however, the layout, size, shape, colour theme, and condition can vary.

Yes – it is very important that you complete your online room inventory in the portal  within 72 hours of checking in. This acts as your record of the room condition when you arrived and will be useful for us in helping you to get your deposit refunded at the end of your stay.

For more information on what is included in your room and flat, please check the tab in the portal  Bedding is not provided, but we have partnered  so you can order all essential items, and have them ready and waiting for when you arrive.

For more information on what is included in your room and flat, please check the tab in the portal. Crockery, cutlery, and cooking utensils are not provided, but we have partnered with so you can order all essential items, and have them ready and waiting for when you arrive.

Upon arrival, you will have immediate access to free, unlimited, high-speed Wi-Fi via our ASK4 network. Simply open your internet browser when you arrive, fill in the registration form, and the world (wide web) is your oyster.

Your bedroom will have a bed, desk, chair, wardrobe, and either curtains or blinds. Bedding, crockery, cutlery, and cooking utensils are not provided, but we have partnered so you can order all essential items, and have them ready and waiting for when you arrive

All bed size information is available on the property page of the accommodation you booked. Simply find the city and property you have booked then find the room type you have booked, and the bed size information will be available. UK bed size info:

• Single = 90cm x 190cm
• Small double (or 3/4) = 120cm x 190cm
• Double = 135cm x 190cm

The UK Government removed all COVID restrictions on 24th February 2022 in England, and on 30th May 2022 in Wales. As such, our properties no longer have any COVID-19 restrictions in place. We continue to monitor updates and changes from the Government, but there are still steps you can take to reduce the risk of catching and spreading COVID-19.

Whilst you are allowed to have guests stay over during your tenancy, they politely ask you to consider not having anyone stay over during the busy check-in period. This is to encourage everyone to feel comfortable in their new home and meet new people. Please speak to a member of the Village Team when you arrive if you have any questions or special requests.

All COVID travel restrictions were lifted for passengers entering the UK on 18th March 2022. We will not ask you to confirm your vaccination status when you arrive.

All COVID travel restrictions were lifted for passengers entering the UK on 18th March 2022. We will not ask you to confirm your test status when you arrive.

We have created closed Facebook groups for most of our villages where we’ll share important info, including upcoming events and advice. It is also a great way for you to chat with your new neighbours before you arrive!

We have a range of measures in place to give you peace of mind and ensure you feel safe during your stay. All our villages have a dedicated health and safety noticeboard with information, tips, and advice on how to stay safe.

We have a blog that gives lots of tips and advice for people making the transition to university life.

Be sure to lock your bedroom door before you leave so no-one else can use it or make a mess. You and your flatmates hold a shared responsibility for the cleaning of communal areas in your flat, such kitchens, corridors, and/or living space, so you’ll need to make sure these areas are clean and tidy before you leave, and that all personal belongings have been removed. Any charges for communal area cleaning and/or removing of belongings will be shared equally between all flatmates responsible. You can request that our team conduct a face-to-face check-out inspection on the day you leave, but this may not always be possible depending on our availability at the time. If we are not able to conduct a face-to-face check-out inspection, you can email photos of how you left your room and communal areas to us. This can be especially useful if you’re moving out before your flatmates.

It’s a great idea to speak with your flatmates several weeks before check-out so you can agree how you will all help to ensure communal areas are left clean, as well as emptying cupboards and fridge freezers. By working together, the cleaning can be shared equally. You and your flatmates hold a shared responsibility for the cleaning of communal areas in your flat, such kitchens, corridors, and/or living space, so you’ll need to make sure these areas are clean and tidy before you leave, and that all personal belongings have been removed. Any charges for communal area cleaning and/or removing of belongings will be shared equally between all flatmates responsible.

If your flatmates have vacated without cleaning the communal areas, you can decide whether or not to clean the kitchen yourself. Any subsequent communal cleaning charges will apply to all flatmates (including you), so we always recommend speaking with your flatmates several weeks before check-out so you can agree on how you will all help to ensure communal areas are left clean, and cupboards and fridge freezers are left empty. By working together, the cleaning can be shared equally.

To avoid charges for cleaning, you should make sure your room and bathroom are clean and tidy, and that your personal belongings have been removed. You and your flatmates hold a shared responsibility for the cleaning of communal areas in your flat, such kitchens, corridors, and/or living space, so you’ll need to make sure these areas are clean and tidy before you leave, and that all personal belongings have been removed. Any charges for communal area cleaning and/or removing of belongings will be shared equally between all flatmates responsible.

You must not attempt to repair broken or damaged items yourself, nor should you ask a friend or family member to do so for you. This could be very dangerous to you and your flatmates and may cause additional damage, which will likely result in increased damage charges. It’s always better to tell us if an item is damaged or stops working before you check out so a staff member can provide advice.

They encourage all residents to complete a room inventory check when they first check in. This is to ensure we take a fair and consistent approach to damage charges during check out. They conduct their own inspections prior to you arriving, so if you forgot to tell us about pre-existing damage, or did not complete your room inventory check, they may have a record of this on our own inspection records and, in this instance, you will not be charged. If we do not have any record of the damage prior to your arrival (either from our own records, or your inventory check), they will only apply a charge if there has been malicious damage or if the repair or replacement results in a cost to Campus Living Villages.

It’s always better to tell us if an item is damaged or stops working before you check out so a staff member can provide advice.  Some types of damage (e.g., light scuffs on walls) may be treated as general wear and tear (at our discretion). They will only apply a charge if there has been malicious damage or if the repair or replacement results in a cost to Campus Living Villages.​

You and your flatmates hold a shared responsibility for any damage caused to communal areas in your flat, and if a flatmate is willing to accept full responsibility for damage caused, we will not charge anyone other than that person. If no one accepts responsibility, the charge will be split evenly between all flatmates. We will only apply a charge if there has been malicious damage or if the repair or replacement results in a cost to Campus Living Villages.​

It’s always better to tell us if an item is damaged or stops working before you check out so a staff member can provide advice. You can also raise a maintenance request. They will only apply a charge if there has been malicious damage or if the repair or replacement results in a cost to Cthe accommodation. Deposits and rent – if you paid a pre-arrival instalment before you checked inIf you paid a pre-arrival rent instalment, this went towards your overall rent and was part of your instalment schedule, so won’t be returned to you. You can review the instalment schedule for your tenancy by reviewing your contract

If you think you have overpaid your rent, please contact the accommodation and we will be happy to arrange a refund of any overpaid rent. Please note, refunds can take up to 28 days from the date of request.​

Your deposit is protected by the Deposit Protection Service (DPS) – the largest deposit protection scheme provider in the UK. After you vacate your room, we will complete a check out inspection, and send your Final Account Statement within seven days of your contract end date. The Final Account statement will provide information on any charges for cleaning and/or damage (if any have been applied to your account), as well as any balances due for rent (if applicable). These charges will be deducted from your deposit amount, and if they exceed the deposit amount held, you will be asked to arrange payment for the outstanding balance immediately. DPS will email you 28 days after you receive your Final Account Statement and provide details about how you can have your deposit returned by them. You will then need to log into the DPS website and complete specific actions before they will return your deposit.​

You are welcome to vacate your room before your contract ends. You’ll need remove all personal belongings, return your keys, and tell a member of staff that you’re leaving early. If you do decide to check-out early, you won’t be entitled to any rent refund.​

You can extend your stay with us, with prices starting from as little meaning you can enjoy the summer months, and take time out to explore your surroundings or relax. We also offer a two-week cancellation policy which gives you the flexibility to change your plans up to 14 days prior to your summer booking start date without any cancellation or amendment fees.

Yes, you can have friends or family to help you move your belongings. To ensure everyone can move around the village easily, we ask that you only have a maximum of two people help you.​

Parking availability varies depending on location, and where it is available, you may experience severe delays due to the number of residents checking out at the same time. Please speak to a member of the Village Team who will be able to advise on availability, or other options available in the local area.​

Please return all keys (including key cards, post box keys, and/or fobs) in person to reception, placing them in a accommodation's  branded check out envelope (available from reception) with all the relevant details completed on the front. Before doing so, it’s a good idea to check your post box so you can collect any letters you have waiting for you. If you are not able to return your keys in person, please contact the Team. They  cannot accept responsibility for keys that are lost in the post, and you may be charged for the cost of replacement keys if we do not receive them.​

Campus Living Villages cannot accept responsibility for any loss or damage caused to items after you have checked out, nor can it accept responsibility for lost or damaged items caused during collection/removal of your belongings (subject to Pinglocker’s terms and conditions​).​To avoid charges for cleaning, you should make sure your personal belongings have been removed from your room and communal areas before you leave. If you have mistakenly left belongings in your room or communal areas, please get in touch with the team straight away to make collection arrangements. If you can’t collect items in an agreeable timeframe, it may be beneficial to use a shipping and storage service. Our approved partner Pinglocker can support you with the following services:Room packing with storage Room packing with shipment (Internationally) Room packing with relocation (UK only) Room packing and move to another room within our Village

Your check-out date is the date shown as the ’Termination date’ on your contract They ask that you vacate your room, remove all personal belongings, and return your keys before 10am on this date. If you need to stay for a little while longer, please fill out the form. You are welcome to vacate your room before your contract ends – just tell a member of staff that you’re leaving early. If you do decide to check-out early, you won’t be entitled to any rent refund.​

We aim to conduct your check-out inspection within seven days of your contract end date. Following this, we will email you with a Final Account Statement. This timeframe can be delayed if we need to determine charges for cleaning or damage, but we’ll let you know if this is the case. You can request that our team conduct a face-to-face check-out inspection on the day you leave, but this may not always be possible depending on our availability at the time. If we are not able to conduct a face-to-face check-out inspection, you can email photos of how you left your room and communal areas to us. This can be especially useful if you’re moving out before your flatmates.​

To enquire about a reference for a landlord, please contact your Team. They cannot supply references directly to third parties and must receive the reference request from the resident.

It is very important that we have your correct contact details in case we need to contact you after you check out. Please ensure that we have your current email address and mobile phone number before you check out – these can be reviewed and updated.

They cannot accept responsibility for any loss or damage caused to items after you have checked out, nor can it accept responsibility for lost or damaged items caused during collection/removal of your belongingsThey do not offer a storage option; however, you may be able to book your room over the summer. You can enquire about short stay bookings by filling out the form . Alternatively, our approved partner can support you with the following services:Room packing with storage Room packing with shipment (Internationally) Room packing with relocation (UK only) Room packing and move to another room within our Village

They offer a recorded and insured service, and as a Campus Living Villages resident, you can take benefit from a£50 discounton your first order.  They  cannot accept responsibility for any loss or damage caused to items after you have checked out, nor can it accept responsibility for lost or damaged items caused during collection/removal of your belongingsOur approved partner can support you with the following services:Room packing with storage Room packing with shipment (Internationally) Room packing with relocation (UK only) Room packing and move to another room within our Village

They cannot accept responsibility for any loss or damage caused to mail that is delivered or attempted to be delivered to the village after you have checked out. Any mail delivered to you at the village after you have left the village will either be returned to sender (if details are available), disposed of (if sender details are not available), or not accepted for delivery at the village. We cannot forward or store mail for you after you have check out. You should contact your bank and any other companies or organisations you receive mail from to advise of your change of address immediately.

Your bedroom will have a bed, desk, chair, wardrobe, and either curtains or blinds.

You’re more than welcome to bring your own television. Don’t forget that you’ll need to buy your own television license. It’s worth checking that you can receive a good reception before buying your licence and installing your TV. That way, you won’t be out of pocket if you find that you’re unhappy with the quality of the picture. IPTV (an internet TV service) is available in all halls. Residents can access this service for a small additional charge.​

As much as we love cuddly animals, there’s a strict no pet policy at all our villages. This includes every type of pet, from goldfish and birds to cats and dogs, with the exception of registered assistance animals.

In the UK, full time students are currently exempt from Council Tax during their studies so that’s one less cost to worry about. To qualify for an exemption form, please fill in the council tax form. They may also ask you to provide an exemption certificate from your university after you have checked in. If you don’t do this, the local authority may issue a Council Tax charge, and you will be liable to pay this cost.

Furthermore, you can upgrade your policy to cover your essential items when they are outside of your accommodation.By partnering withEndsleigh, the No.1 student insurance provider, they've arranged contents insurance for all our students staying with them in their residence at no cost to you. It is important all students confirm their cover to ensure you understand what is and isn’t covered. You can do this by downloading the MyEndsleigh app and registering. Visit MyEndsleigh to:View what is and what is not covered Get claims support Personalise cover Access rewards Access wellbeing support

They know that feeling secure and safe is really important to our residents, that’s why they  have Service and Safety teams in their villages. Their villages have CCTV cameras, and we conduct safety patrols for the safety of our guests.

If you lose or temporarily misplace your access keys or fob, please report this to the Village Team as soon as possible. They will be able to provide you access to your room whilst you try and find them. They can also provide you with a replacement if they are permanently lost, and will only ever charge you what it costs us to provide the replacements – no hidden admin fees!

They understand that studying and being away from home can be difficult to adjust to. It is important to look after your physical and mental health and if you are finding things difficult, remember there is help available. Their villages are communities, and we urge all our residents to look after one another. If you have not seen your neighbour for a couple of days, knock on their door and ask them if they want a chat over a cup of tea. If you have serious concerns about a resident, inform the Village Team immediately. There are lots of organisations, services and websites which can offer help. Their university will also have a range of support services which are open for you to use. Speak to staff at village reception who will be able to advise on how to access those services. Students in the UK can also register for Togetherall – an online service providing free access to students with anxiety, depression, and other common mental health issues.​

To connect to our wi-fi, simply open your internet browser once you arrive, fill in the registration form and the world (wide web) is your oyster. Hi-speed internet Wi-Fi is provided completely free of charge via the ASK4 network and is available throughout the building including study areas and social spaces. To get online, connect to the ASK4 network, open your internet browser, and fill in the registration form. Multiple devices? They know it is a technological world, so you can connect up to three devices with your ASK4 account! They provide a wired and Wi-Fi internet service, which ranges from 20mb to 100mb for the Wi-Fi service, and up to 200mb for the wired service.​

All their villages have laundry facilities onsite. Simply ask reception for a laundry card, top up with credit on the website or App shown on the card and you’re ready to go. Full instructions of how to use the machines are on the wall of your village’s laundry room.

The reception team will take receipt of your post and any parcels. Parcels will be kept in the office, and you can pick up your deliveries during dedicated collection times. We will sign for registered post and special delivery items.​

Residents are permitted a maximum of one non-resident guest at any given time, for a maximum of two nights a week. They ask that all guests are accompanied by the resident they are visiting whilst they are in the Village. Residents are responsible for their visitor’s behaviour whilst they are in the Village and our teams reserve the right to refuse entry if there is any breach of the Village Rules, or if we believe their entry may cause a safety concern to staff, residents or other guests.

We take recycling seriously and encourage all our residents to sort their waste whenever possible. Every village offers recycling facilities which may differ from village to village. Ask your Village Team for more information and look out for signs around the village

The reception team will take receipt of your post and any parcels. Parcels will be kept in the office and you can pick up your deliveries during dedicated collection times. We will sign for registered post and special delivery items.

You will be expected to clean your bedroom, shared kitchen, lounge, and bathroom areas during your time with us. Housekeepers will ensure the communal areas such as the stairwells are clean.In Burley Road and Rusholme Place, our team will vacuum, mop, and wipe down your kitchen and lounge area once a fortnight.In Bonington Student Village, Prince Consort Village, Raymont Hall, John Lester and Eddie Colman Courts, and Surrey House, flats with shared bathrooms are cleaned once a fortnight.

If you are applying for student finance, you can do so here. We always try to align our payment dates with the receipt of student loans but this may not always be possible. Payments will still be required from you or your guarantor on the due dates in your agreement.If you find yourself in financial difficulty, we urge you to speak to a member of your village team as soon as possible, so that we can discuss your situation and put you in touch with the appropriate university support.

They always try to align our payment dates with the receipt of student loans, but this may not always be possible, and payments will be required from you or your guarantor on the due dates in your agreement.If they already live with us and have not yet received your loan, please speak to your Village Team today and they will be able to advise you of your options.

Please make sure you view the payment plan in your agreement before accepting your room to make sure that you will have sufficient funds to support yourself whilst at university. If you find yourself in financial difficulty, we urge you to come and speak to us as soon as possible, so that we can discuss your issues and put you in touch with the appropriate support.

You can choose who you want to live with, and they can accommodate group bookings or individuals. Their portal  shows how many rooms are in each flat and who would suit living there. By selecting the room, you can see how many rooms are available in each flat. You can also find important room information like the bed size and the view by selecting room info.

If you are not from the UK, your guarantor can be from your home country. We require a guarantor for all our bookings – this should be someone who is (a) over the age of 18, and (b) willing to agree to the terms and conditions of your contract.

September starters only: If you require a VISA to study in the UK and you don’t get your university offer or your VISA is rejected, we will cancel your agreement and refund any deposit or advance rent paid in full. Please send the visa application rejection or University CAS rejection within seven days of receiving your VISA/CAS rejection letter. Check list for moving to the UK You need to book your accommodation before coming to the UK as a requirement of your VISA application. Your accommodation should cover the duration of your studies. Other things to consider:Review the latest government guidance Consider bringing a face mask and hand sanitiser, although this is not mandatory Ensure you have travel and health insurance if necessary

If you are an EU student arriving in the UK in 2021, who is studying a course which is longer than six months, then you will need to apply for a visa. If you are an Irish national you will not need to apply for a visa.If you are an EU student who is studying a course than is less than six months, then the new visitor route rules will apply to you. Please note that this replaces the current short-term study visa.If you are an EU student who is already in the UK and has not yet applied for pre-settled status, then you will need to submit an application for the EU Settlement Scheme. Obtaining pre-settled status means that you will be allowed to leave the UK and return without restrictions for a period of five years.The EU Settlement Scheme is free of charge and you can apply here. Within your settlement application, you will be asked to provide proof about how long you have lived in the UK,. You can do this by providing your National Insurance number, if you do not have a National Insurance number then you will need to provide a relevant alternative option. ?

Their villages are open 24 hours a day, seven days a week. There will be someone at reception to welcome you whatever time you arrive. If you have your flight details already you can let us know in advance so we can have everything ready for your arrival.

Some universities offer free and convenient transport from the airport to your village. Get in touch with them in the first instance to see if this applies to you.

You can arrange for your luggage to be delivered in advance of your arrival. Our approved partner, can support you with the following services: Room packing with storage Room packing with shipment (Internationally) Room packing with relocation (the UK only) Room packing and move to another room within our Village They offer a recorded and insured service, and as a Campus Living Villages resident, you can take benefit from a £50 discount on your first order.

We are only able to provide your keys to you. Don’t worry if you can’t collect your keys at the start of your tenancy, simply let them know, and we’ll make sure your keys are waiting for you at reception when you arrive.

Your contract contains the address of your village which can be used as proof of address. A copy of your contract can be found in your student portal under the tab. You can also download copies of your statement to show as proof of payment by going to My Account and selecting Payments and Statements.

Your contract contains the address of your village which can be used as proof of address. A copy of your contract can be found in our student portal under the tab. You can also download copies of your statement to show as proof of payment by going to 'My Account' and selecting 'Payments and Statements'.

For more information on what is included in your room and flat, please check the guide tab in the resident portal.Bedding is not provided, but we have partnered  so you can order all essential items, and have them ready and waiting for when you arrive.