Search by

Sold out

+28

4.7

(3)

True Glasgow, Glasgow

221, New City Rd, Glasgow, G4 9BB, United Kingdom

From

£413

per week

0.8 mi from City Center

( 9m. 11m. 18m)

View map

Royal Conservatoire of Scotland... | 0.25 mi

Glasgow School of Art | 0.31 mi

Glasgow Caledonian University | 0.68 mi

University of Glasgow | 0.86 mi

City of Glasgow College | 0.98 mi

Sold out

Pay In Instalment

gym

bills included

study area

Study Zones

About the Property

Located in the heart of the city, True Glasgow is a popular student accommodation in Glasgow that offers a wide range of shared apartments and studios for you to choose from. Located right between the University of Glasgow, Glasgow Caledonian University, and the University of Strathclyde, the accommodation is the ideal place for you.

Features

Every room here has a soothing environment and comes with a cozy bed, wardrobe, a study desk, private bathroom, and ample storage. For anyone who's looking for a bit more privacy, opt for one of the spacious studios that additionally come with a fitted kitchen and more living area. The property provides high-quality facilities like super-fast wi-fi, CCTV cameras, key fob access, and a 24-hour concierge to help you throughout your stay. You will never be bored here with all the fantastic amenities like a cinema room, sky lounges, a fully-equipped gym, and a stunning rooftop sky garden for you to unwind with your friends.

Location and What's Hot?

A central location means that you're right in the heart of vibrant Glasgow, with its famous nightlife, shopping, and culture to take in and enjoy. Enjoy the scenic Kelvingrove Park or the buzz of the Merchant City bars, all located within a short distance from the building.

Commute

You will find that the property is very well-connected to the public transport, which means you can easily travel and explore the city. The New City Road Bus Stop is just down the street and Charing Cross Train Station is 5 minutes away from the property.

Room Types

Clear

All (0)

Amenities

Shared Community And Utilities

Study Zones

Cafe

Cycle Storage

Sky Lounges

Free Unlimited Printing

Festival Zone

Fitness And Recreation

Mental health & wellbeing support

Free fitness classes

Security

Friendly welcoming team

CCTV cameras

Well lit & safe

Key fob access

24hr Security

Premium Contents Insurance

Property Services

Secure 24/7 parcel collection & delivery services

Close to all higher education institutes

On site laundry facilities

VIP partner discounts

All inclusive bills

Outdoor Features

Courtyard

Rooftop sky garden

BBQ facilities

House Rules

Cancellation Policies

No Place No Pay

You can cancel for free if… You fail to get the results to attend the university you selected T&Cs Apply There is a 48-hour cooling-off period once the Tenancy Agreement has been signed, after which the Tenancy Agreement is legally binding. This applies to all 22/23 contracts. In some cases, we will cancel the booking if a replacement tenant is found who will take on the rent liability. This decision will be made by the management team at their discretion. The property mana

Replacement Tenant Accepted

In some cases, we’re willing to cancel the booking if a replacement tenant is found who will take on the rent liability. This decision will be made by the management team at their discretion.

Cooling Off Period

There is a 7-day cooling off period for bookings made until 31st July, or 48 hours for bookings made on or after 31st July, after which the tenancy agreement is legally binding. This applies to all 23/24 contracts.

Room allocation

Students can indicate specific room number or location preferences during the booking process, and the Amber team will accommodate these preferences wherever possible, based on availability.

Check in guide

Approximately 2–4 weeks prior to the scheduled move-in date, students will receive check-in instructions via email. This communication will include the steps required to select a check-in date and time slot, complete necessary documentation, and settle any outstanding payments prior to arrival.In case of any questions or queries, please feel free to contact the Amber team, and our team will assist to ensure a smooth check-in process.

Renewal policy

Students who wish to extend their stay can contact the Amber team for renewal or rebooking at the same accommodation. Our team will support the renewal process and help students secure a suitable room of their choice. Students are encouraged to reach out early to ensure they can rebook the same room or another room of their choice at the same property.

Early check in policy

Early check-in requests can be shared in advance with the Amber team. Our team will do a feasibility check to facilitate early check-in requests based on room readiness and availability. Additional charges may apply where applicable.

Payment and Fees

Booking Deposit

They don’t request a deposit and no advance rental payment on booking when booking via agent portal.

Mode Of Payment

Payment mode :- Credit or Debit card or bank transfer

Guarantor Requirement

UK Guarantor is required for both termly and Monthly payment options. Not required for annual payment option.

Pay In Instalment

Installment Plan for 51 Weeks:- 1 . Annual - (If you don't have UK guarantor) This is the payment plan that students will use if they do not have a UK guarantor. The payment is due, in full, 4 weeks before the tenancy starts on the 8th September 2023. Payment Due Date with % of Rent 10th August 2023 - 100%2. Monthly (12 payments) - If you have a UK Guarantor:- This is someone who lives and works in UK full time, you will need one to be able to pay in instalments Payment Due Date with % of Rent 10th August 2023 - 5% 2. 10th September 2023 - 9% 3. 10th October 2023 - 9% 4. 10th November 2023 - 9% 5. 10th December 2023 - 9% 6. 10th January 2024 - 9% 7. 10 th February 2024 - 9% 8. 10th March 2024 - 9% 9. 10th April 2024 - 9% 10. 10th May 2024 - 9% 11. 10th June 2024 - 9% 12. 10th July 2024- 5%3. Termly (4 Payments) - If you have a UK Guarantor:- This payment plan is great for students who are funding their stay with student finance! Payment Due Date with % of Rent 10th August 2023 -10% 30th September 2023 - 30% 14th January 2024 - 30% 30th April 2024 - 30% Installment Plan for 44 Weeks:- 1 . Annual - (If you don't have UK guarantor) This is the payment plan that students will use if they do not have a UK guarantor. The payment is due, in full, 4 weeks before the tenancy starts on the 8th September 2023. Payment Due Date with % of Rent 10th August 2023 - 100%2. Monthly (11 payments) - If you have a UK Guarantor:- This is someone who lives and works in UK full time, you will need one to be able to pay in instalments Payment Due Date with % of Rent 10th August 2023 - 10% 2. 10th September 2023 - 9% 3. 10th October 2023 - 9% 4. 10th November 2023 - 9% 5. 10th December 2023 - 9% 6. 10th January 2024 - 9% 7. 10 th February 2024 - 9% 8. 10th March 2024 - 9% 9. 10th April 2024 - 9% 10. 10th May 2024 - 9% 11. 10th June 2024 - 9%  If you have a UK Guarantor:- This payment plan is great for students who are funding their stay with student finance! Payment Due Date with % of Rent 10th August 2023 -10% 30th September 2023 - 30% 14th January 2024 - 30% 30th April 2024 - 30%

Interested in the property?

Book your Live tour today!

Frequently Asked Questions

How much does is it cost to stay at true Property?

Developments vary in price and they have different room options available to suit different budgets, starting from £115 per week.

Who can be my guarantor?

A guarantor is someone over the age of 18 who takes joint financial responsibility for your tenancy and is liable to pay your rent if you are, for any reason, unable to pay an amount owed to true Student. You will need to name a guarantor when you make your booking if you select to pay your rent in instalments. This person will need you chose to be your guarantor will need to be UK based and sign a guarantor agreement and they have the right to pursue this person for any outstanding payments and it is therefore important your guarantor understands the liability.

Do I need to be a student?

Yes developments are only for students.

Do I need to pay a deposit?

No, they do not charge deposits. However, to reserve a room you will need to pay a £150 advanced rent payment. This will be taken of your first months rent.

I only have a conditional offer, can I still book?

Yes, you can secure your room for a £150 advanced rant payment and if you don’t get into the University of your choice or decide to go to another city where there is no true accommodation then this will be refunded.

View all Questions (69)

Can I book with friends?

Yes! You can book with friends and we’ll try our best to position your rooms as close to one another as possible – please let us know after you book online.

Do you offer short term lets?

Most of our rooms are occupied throughout the year but they might be able to accommodate your needs. Please contact us to see if they can meet your short-term accommodation needs.

Can I see who else has booked in my flat?

They have a closed Facebook group set up for each of our true locations – the best place to find the answer to this question is to join as soon as your booking is secured and start socialising with your new housemates!

Do I need a guarantor?

If you would like to pay in either 4, 11 or 12 instalments, they do require a UK guarantor. If you are unable to provide a UK guarantor, then please get in touch with us to discuss your options.

How old do I need to be to live at true Property?

They accept all full time students over the age of 18.

Can a dual occupant be added to my tenancy?

Dual occupants need to be arranged and approved before check in by emailing. They can not be added on once the tenancy has started. Where possible, all dual occupants need to be arranged at time of booking. Once a dual occupant has been approved, any changes to this needs to be sent for approval before changes to the booking can be made. Dual occupants need to be full-time students and residents for the full tenancy (along with the main tenant). Any exceptions to this need to be arranged and agreed by the team prior to booking.

Can I cancel my booking for free?

You can cancel for free if… You fail to get the results to attend the university you selected Your VISA is declined You choose to move to another university in a city where they are yet to have true Student accommodation T&Cs Apply There is a 48-hour cooling-off period once the Tenancy Agreement has been signed, after which the Tenancy Agreement is legally binding. This applies to all 22/23 contracts. In some cases, they will cancel the booking if a replacement tenant is found who will take on the rent liability. This decision will be made by the management team at their discretion. The true guarantee only covers your booking prior to check-in, once you have moved into a true accommodation - you are no longer able to cancel your booking for the reasons stated above.

Can I get someone to take over my Tenancy?

If you want to be released from your tenancy agreement, licence agreement, or SAT (Scotland) and you do not meet the requirements of a tenancy release, it is your responsibility to find a replacement tenant. The replacement tenant must agree to the existing rent and term conditions of the existing tenant. If you find a replacement, you will be released from your tenancy from the start date of the new tenancy, however you may be charged to the Friday nearest to this date. You will be responsible for paying a £160 administration fee, paid directly to true. This fee covers the deep cleaning of the room in the period between you and your replacement, as well as the administration relating to issuing a new contract. A tenancy takeover will be deemed complete to the point where a replacement is found when the following criteria are met: The new tenant has paid any current due rental charge, and this has been confirmed as received by true The new tenant has signed their AST or Licence Agreement The new tenant has confirmed receipt of keys The new Tenant has moved into the building and completed an inventory form. true will not refund any advanced rent payment until all the above criteria are met. This policy will be reviewed regularly as the situation surrounding Covid-19 develops. true reserve the right to change the terms and conditions of this cancellation policy at any time.

What bills do I need to pay when I stay with true?

All utility bills including broadband Wi-Fi and contents insurance for your belongings are all included. You are responsible for the purchase of a TV license if you intend to watch or record live terrestrial TV programmes or use BBC iPlayer, even if you have been provided with a TV by true Student.

What happens if I can't pay my rent on time?

Please come and talk to us, they know it can be stressful to manage your finances when studying and our team will be able to help if you are prompt in letting us know. they will always work with you to find the best way for you to pay your rent.

When do I need to pay my rent?

your rent may be due before the contract begins and the dates may not coincide with student loan dates. This should be taken into consideration when planning your accommodation as late payments may be subject to interest charges and, in some cases, legal action against the resident and their guarantor.

What happens if my rent payment isn't made within 14-days of the due date?

You will be required to pay interest at the rate of 3% above the base rate of Bank of England (calculated on a daily basis) on the unpaid amount of any sum due to true Student which is not received within 14 days of the due date (whether demanded or not and without prejudice to any other remedy) for the period beginning on the due date until the date it is received in cleared funds inclusive of both dates.

Can I pay cash?

At present they are unable to accept cash payments. Our preferred payment method is via a card transaction through our online portal. It’s 100% safe and secure. they also accept bank transfers – you can find our details through your true account.

What if I run into financial difficulties before or during my stay?

Our onsite teams are dedicated to providing you the support you need. If you run into any kind of financial difficulties before or during your stay, please reach out to a member of the true team for advice.

How do I pay my rent?

There are two options to pay your rent (bank transfer or card payment). Please take a look at our videos below to guide you through the process that applies to you: Bank Transfer or Card Payment.

When is the Welcome Hub open?

A team member will be available 24-hours per day. If a team member isn’t available at the Welcome Hub when you visit, just call the number at the desk and someone will assist you.

Do you have staff at your properties?

true has a team of trained staff on site to respond to your needs. Their job is to make your true experience as enjoyable and safe as possible 24/7. Our on-site management offices are open Monday to Friday, and will answer any questions, respond to any issues, offer advice and ensure a friendly face is there to greet you every day. Outside of these hours they also have a team of ambassadors on call for guests. they also have a highly skilled maintenance team available around the clock. They’re there to resolve any maintenance issues quickly and efficiently – keeping the site safe and secure. While most students settle into living away from home quickly, we understand it can take a little longer for some than others. So, while our tenancy agreement limits how far they can get involved, our people are trained to offer advice that helps residents to overcome a range of issues.

What is there to do at Property?

The real question is what isn't there to do at true! Here are just a few of the ways in which they give our residents a truly unforgettable experience during their stay: Weekly events calendar Gym with class timetable and personal training Picture house with regular movie nights and presentations Social lounges with ping pong, pool and table football Private dining rooms Gaming areas Away Day true Trips Skills Workshops from Industry Experts.

Is food and drink available onsite?

Yes! Oaka is an Asian cafe and supermarket on-site at true Manchester, Salford which serves fresh dishes including; dumplings, steamed buns, sushi and also warm food, including; chicken curry, pork ribs and ramen. Otherwise, we're lucky enough to have some of the city's best bars, pubs and restaurants located right on our doorstep. Unfortunately Oaka is not available across all locations.

How do I get to know people at Property?

Our communal zones and weekly events calendar mean that getting to know like-minded people at true won't be an issue! Keep an eye on our social media channels to see what they get up to.

Can I bring pets?

Unfortunately not however they do have dog therapy workshops for those who miss their pets.

As a disabled person I have specific living needs, can true cater for these?

they make every effort to ensure that our accommodation is accessible for all and they will always do everything we can to find you suitable accommodation. All true buildings have step-free/level access. Adaptations can be made to our studios including grabrail provision in bathrooms, stair lifts in accessible rooms, visual fire alarms and assisted door opening devices if required. they can provide information on the availability of disabled parking for customers, there are accessible toilets in the communal areas for visitors.

Do I need to bring any furniture?

All our rooms come complete with high quality furnishings that provide space to store your belongings. Because of fire restrictions, you are not allowed to bring your own furniture or large appliances.

Will I get a cleaner?

You will receive a free clean each semester and also when you move out, meaning it is hassle-free for you. If you would like a more regular clean then you can upgrade at an extra cost.

Can I bring my car?

Some of our sites have additional guest parking available, to check this please check the facilities section on the location pages. All our developments are in great city centre locations that are close to the University and have great links to public transport so they hope this reduces your need to have a car on site.

Where do I wash my clothes?

All our residences have an on-site laundry room with washing and drying machines that can be used at an extra cost. The laundry rooms are also open 24 hours a day.

Do I need to move out during the holidays?

Your true contract is for a fixed length of time – so your room is yours throughout that period. That means that you don’t have the hassle of moving your belongings out during the Christmas or Easter vacations, and you can choose to stay in your property over these holidays if you want. It’s usually possible to book additional accommodation over the summer period if you want to stay then too. But they advise booking early to ensure rooms are available.

What should I do before I move out?

Before moving out, it’s best to arrange an inspection with a member of the management team. You have joint responsibility for shared living areas, and individual responsibility for your own room. On the moving out day, you’ll need to vacate the premises before a certain time – just ask if you’re unsure.

How do I make a complaint?

true is committed to delivering great service at all times. However, they accept that there may be times when they don’t get things right first time. If you wish to make a complaint, please take a look at our complaints policy to follow the correct procedure.

Can I have overnight guests?

Yes of course. true is your home, so you can have guests staying over from time to time but they do ask that you let the on-site team know and for health and safety reasons, you will need to sign overnight guests in at the Welcome Hub. they ask that overnight guests, stay no longer than 2 consecutive nights per week. If you have any longer term requests, please discuss this with the accommodations General Manager. they ask that you respect your fellow residents as you are responsible for the behaviour of any guests you bring to true. If you are residing in a shared apartment, please first consult with your flat mates to ensure they have no objections.

Is there free WiFi at Property?

Yes, there is! they have free superfast WiFi around the building, which allows you to stay connected no matter where you are at true. The speed of wireless connectivity is up to 50mgb per device, and up to 100mgb for wired connectivity.

Will I need to buy my own TV licence?

Here at true, they pay for all TV licences in the shared areas, so this includes our shared kitchens/lounges and our TV's in social spaces. If you wish to use the TV in your room to watch Freeview channels or on demand services, then you will need to purchase your own TV licence, you can do this via TV Licence - TV Licensing ™.

How safe are true properties?

True takes safety seriously. they have a dedicated member of staff or security guard on-site 24 hours a day, 7 days a week to give you peace of mind. Our Electronic door entry systems, intercoms and CCTV ensure that everyone who lives with us benefits from the highest security standards, so the only thing they have to worry about is your studies.

What happens if I have a maintenance problem?

true has a dedicated caretaker team to respond to and solve your maintenance issues. they respond to every issue quickly and, if possible, will complete the repair during the first visit. Of course, this isn’t always possible and there are times when parts need to be ordered or external contractors arranged. When this happens, we’ll keep you updated on the progress.

What does a fully fitted kitchen mean?

true designs homes that provide everything you need to enjoy living with us. Our apartments and suites come kitted out with all your cooking appliances: cooker, hob, oven, fridge, and microwave.

Do I have to share my bathroom/kitchen?

Our studios have an ensuite bathroom and kitchen area within the room meaning you won’t have to share a thing. If you have booked a shared apartment, then you will have a private ensuite but share a communal kitchen and lounge area perfect for relaxing with your friends. There is a communal student area outside of your studio that has individual and group study spaces, pool tables, gym facilities and huge comfortable social areas for you to enjoy whenever you need a break from university work.

Is contents insurance included?

Contents insurance is automatically included with your rent. When you arrive, we’ll provide you with details of the policy and, if you need anything extra adding to the cover, you can contact the provider to make an upgrade.

Does true offer bike storage?

They have plenty of secure bike storage space at all of our residences.

Can I smoke in my room?

No. As per your tenancy agreement, it is not permitted to smoke inside any true Student building. There are designated smoking areas which you are welcome to use.

What happens if I lose my key fob?

They have a true staff member of security guard on the premises 24 hours a day to help with any enquiry. Our team are more than happy to help with any issue, especially helping you accessing your room when you get locked out!

What is the floor layout of my true accommodation?

You can see the floorplans for all of our locations.

What are the House Rules?

You will receive a copy of our House Rules via email before moving in, please ensure you read through them prior to your arrival.

Where can I get additional bedding and kitchen items from?

Take the hassle out of buying and transporting your bedding and kitchen items by preordering from our friends at UniKitOut. choose the items you want, select your residence, then confirm and pay for your goods. The pack will then be pre-delivered directly to your residence so it is there ready and waiting for you when you arrive, leaving you to quickly settle into your new and exciting environment. Don’t forget to enter promotional code: TRUE10 to receive 10% off.

Do I need a visa?

If you are a foreign national, in order to take up your offer at your preferred University, you will need a UK visa.

Where can I register a bank account?

Whilst living in the UK, you will find it a whole lot easier having a UK bank account. Many British banks offer students a range of deals for setting up an account, so do a little research before making a final decision.

What are the best ways to get around?

If you are a UK student, you are entitled to travel discount cards that apply to national train and bus networks across the country. Here are some travel options to help you get started: Young Persons Railcard - If you are 25 and under, these cards are £30 for the year and saves you 1/3 off train travel Young Persons Coach Card - If you are 26 and under, these cards are only £10 for the year plus p&p or £25 for 3 years plus p&p and allows you 30% off National Express bus journeys Subway Smartcard - Special to Glasgow, these cards are a flexible, reusable and quick way to travel on the subway. You can register for a smartcard free of charge online. Uber - If you wish to travel by taxi, Uber is a simple App to download and order taxis straight from your smartphone.

How do I set up a UK mobile phone?

If you are an international student coming from abroad, they recommend buying a UK SIM card for your phone to help keep bill costs down. There are two options you can choose from if you are looking to set up your phone here in the UK. Pay-as-you-go - This is the easier option as most phone providers offer SIM cards that allow you to top your phone up as and when you need too Contracts - If you haven’t lived in the UK, starting a contract may prove more difficult but there are a range of providers who offer different deals so shop around before making a decision. Here are some UK phone providers to help you get started, however talk to any of our staff who will be able to help: EE O2 - As an O2 customer you can receive priority tickets to gigs and events across the UK Vodafone Three.

How do I register with a local doctors surgery?

It is important that whilst you are living in the UK that you register with a doctor. As a full-time student, you may qualify for free NHS treatment. Depending on which university you are with, they will be able to provide you with details of medical and dentistry practices in the area.

Can I visit my son/daughter living at true Property?

Of course!they love having our guests’ friends and family come to visit us. At the moment, though, due to Covid-19 legislation, there are local restrictions on visiting other households so please check with our management team to check what's possible.

I'm worried about my son or daughter living away from home?

They pride ourselves on providing a safe and supportive environment for your son or daughter, and our teams are trained in first aid and mental health awareness, and actively encourage healthy lifestyles through our calendar of social events and activities. If you ever have concern for your child, they are here to listen and provide help in any way they can.

How can I prepare my son/daughter for university?

Help your son/daughter pack for university with our easy packing checklist. This outlines all of the useful bits and bobs they will need to make their room feel like their home away from home. Rest assured that they provide complimentary contents insurance, find out more about what's covered.
They understand that your son/daughter may also feel nervous meeting new people, so they create a Facebook Group for each of our developments, so they can 'virtually' meet their new flatmates before arriving. they also provide regular events and updates on these groups throughout the academic year, helping to build the anticipation.

How can I get in touch if I'm concerned about my son or daughter?

We're always happy to pick up the phone and have a chat. If you have any concerns or questions about your son or daughter.

Will my son/daughter be safe at true Property?

All of our true student accommodations have CCTV and are only accessible with a secure fob, while each and every room has its own individual locking system. Our true team are also ready and prepared to support you 24-hours per day no matter how big or small the incident may be.
I'm worried about my son/daughters wellbeingMental health and wellbeing is so important to us. Whilst living with us, your son/daughter will be surrounded with amazing opportunities and experiences that boost their wellbeing, personal network and life-skills. And they hope to make them feel energised, connected and inspired. They also work with Dr Dominique Thompson from Buzz Consulting, she’s an expert in student mental health and works with us to improve our student’s wellbeing. Whilst they cannot provide counselling for students, they can refer them to a specialist for further support.

How can I keep up to date with what my son/daughter is up to?

Like us on Facebook or follow our Instagram to see all the latest photos and updates from life at true. It might be difficult getting much conversation out of your student, but this way you'll feel reassured that they're probably busy having a great time at all the events and activities going on at true.

What is Clearing and how does it work?

The UCAS Clearing period is a second chance at getting a place at university, by pairing students that want a university place to universities with unfilled spaces. Students are able to use Clearing if you: Didn’t get into your firm or insurance choices. Didn’t receive any offers when you first applied for university. Were unsure about university during the first round of applications and didn’t apply, so are applying for university after 30th June. Changed your mind and don't want the places you've been offered (you can self-release into Clearing). Got better grades than predicted (you may be able to get a place on a different course at a university that asks for higher grades).

What is COVID-19?

Coronaviruses are a large family of viruses that cause respiratory infections. These can range from the common cold to more serious diseases. Covid-19 is caused by a new form of Coronavirus known as SARS-CoV-2 (severe acute respiratory syndrome coronavirus 2). It was first reported in December 2019 and is now an ongoing global pandemic. Most people infected with the COVID-19 virus will experience mild to moderate respiratory illness and recover without requiring special treatment. Older people, and those with underlying medical problems like cardiovascular disease, diabetes, chronic respiratory disease, and cancer are more likely to develop serious illness. The best way to prevent and slow down transmission is to be well informed about the COVID-19 virus, the disease it causes and how it spreads. Protect yourself and others from infection by washing your hands or using an alcohol based rub frequently and not touching your face. The COVID-19 virus spreads primarily through droplets of saliva or discharge from the nose when an infected person coughs or sneezes, so it’s important that you also practice respiratory etiquette (for example, by coughing into a flexed elbow).

What are the symptoms of COVID-19?

The main symptoms of coronavirus (COVID-19) are: A high temperature – this means you may feel hot to touch on your chest or back (you do not need to measure your temperature) A new, continuous cough – this means coughing a lot more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual) A loss or change to your sense of smell or taste – this means you’ve noticed you cannot smell or taste anything, or things smell or taste different to normal.

How can I protect myself?

Read more about how to stay safe and help prevent the spread here. The NHS offers guidance on how to avoid catching and spreading Coronavirus.

What safety measures are in place at true student Properties?

Every effort we make, can have a huge impact on reducing transmission of Coronavirus within the accommodation. We have measures in place to ensure our buildings are managed as safe as possible for both our residents and our team. As we have done from the start of the pandemic, we continue to closely monitor the guidance and advice of UK Government guidance, the NHS and HSE and manage our buildings accordingly. At true the health, safety and wellbeing of our residents is paramount. To reduce the risk of transmission in our accommodations, we have the following measures in place: Hand sanitising stations are available throughout the accommodation at all high touch point areas Upscaled cleaning of all communal areas and regular cleaning of all high touch points in line with HSE Guidance Social distancing guidance remains in place to help keep our communities safe. Capacity limits may be in place in some areas of the accommodation. This will be clearly displayed where necessary. Our true life events calendar is reviewed regularly in line with UK Government Guidance to ensure events are hosted safely. All visitors are required to sign in/out of the accommodation and complete a visitor Covid Questionnaire confirming they do not have symptoms of Coronavirus which may put the wider true community at risk Should you test positive of Coronavirus or have to self isolate/quarantine in the accommodation – the true hug policy ensures you are well supported A member of team true is available to support you 24/7 Our accommodations feature an access controlled entry system and are covered by CCTV allowing us to monitor/restrict access into the accommodation We regularly review and update as necessary our Coronavirus Risk Assessment to ensure our buildings are operating as safely as possible Team true have been trained on our COVID secure protocols, adhere to latest UK Government guidance and ensure safeguarding measures are in place Whilst we continue to operate our buildings as safely as possible to reduce the risk of transmission within our accommodations, it is important that all residents take the necessary precautions to help keep themselves safe and reduce the risk of transmission amongst the wider true community.

If I am travelling internationally, do I need to quarantine upon arrival at true student?

We recommend that you keep up to date on the latest UK Government Guidance prior to travel to ensure you have the most up to date information. You can review the latest guidance here Please note - If you need to quarantine upon arrival at true, please let the onsite team know in advance, to allow us to make the necessary arrangements ahead of time.

What do I do If I feel unwell?

If you begin to feel unwell and have symptoms of Coronavirus, isolate in your room immediately and book a test.

What do I do If I need to self isolate?

You need to follow the guidance given by the test and trace service including obtaining a test and any self-isolation required should you be contacted. Please see here for the NHS guidance on self isolation, its advice on COVID-19, and information on student accommodation. If you live in Scotland check here. If a positive case is confirmed through testing, we will act quickly and decisively on the instructions given by the relevant authorities, and will work with our university partners to ensure a coordinated response, to ensure that students receive the right advice and support. They ask that you let the onsite team know so we can ensure you have all the support you require.

What should I do if I test positive with Covid-19?

If you test positive for COVID-19 at any point, you must let your site team know via phone or email, as well as letting your university know. We will ensure you have all the support you require. We will act quickly and decisively on the instructions given by the relevant authorities, and will work with our university partners to ensure a coordinated response, and to ensure that you receive the right advice and support.

What procedures do I need to follow when quarantining at true student?

We want you to feel comfortable in your new home. To keep everyone safe, there are some basic rules that you must follow during this time. These are in line with the UK Government Guidance and are a precautionary measure, whilst living in shared accommodation. During your period of quarantine, you must not leave your own room unless:

To use a shared kitchen. You should only use the facility when no other guests are present. If this is not possible, ensure social distancing measures are in place and refrain from face to face contact. You must clean any surfaces you have touched before and after use and take food back to your room to eat.
To evacuate the accommodation in the event of an emergency, such as a fire alarm activation. You must physically distance yourself from others.
To smoke in the permitted outdoor smoking area, for a short period of time only. You must physically distance yourself from others.

During the period of Quarantine you cannot use any communal spacesor visit the welcome hub however, team true are available to support you with the following:

Refuse Collection
Parcel/Mail Delivery
Grocery Delivery
Essential repairs and maintenance
24/7 onsite team

At true we are committed to supporting you during your time in Quarantine. Check out the support that will be available to you with our true hug.

What if more people move into my flat after I have arrived?

It is likely that new arrivals may need to quarantine upon arrival in the UK or self isolate. If they have tested positive or are presenting symptoms. You will not need to self isolate with your flatmate unless advised to by track and trace, or you begin to present symptoms yourself. If you test positive for COVID-19 at any point, you must let your site team know via phone or email, as well as letting your university know. We will ensure you have all the support you require. We will act quickly and decisively on the instructions given by the relevant authorities, and will work with our university partners to ensure a coordinated response, and to ensure that you receive the right advice and support.

I am unable to move in/return to my room because of Government Lockdown. Do I still need to pay my rent?

You should continue to make rental payments in line with your agreed payment plan.

Who decides If my accommodation will be locked down?

Property follow the guidance of the UK Government, NHS and PHE. They will advise If a building is placed on local lockdown. We will remain transparent and will continue to communicate with residents in any eventuality.

Will all facilities be available to me when I move in?

Social spaces are currently open, in line with UK Government guidance. Some spaces are subject to capacity limits, marked clearly on the front door. The maximum capacity must not be exceeded at any time. Where restrictions require it, we may have to temporarily close social spaces and gym facilities. We only act in accordance with Government guidance at which time, we keep restrictions under close review and remove restrictions as and when we can.

What if I need mental health support?

We understand that life can be a struggle sometimes. There is a member of team true available 24/7 should you require any assistance. We enjoy a chat and a cup of tea, so please feel free to reach out to us at any time. There will be support available to you via your University, please contact student support services for further information. SHOUT is a free, confidential, 24/7 support text line. The service is confidential and can be accessed anywhere, at any time. Simply text “SHOUT” to 85258 to have a conversation with one of their trained volunteers. The NHS also offers lots of help and advice, read more about the support available here. If you are living in Scotland, visit Clear your head. The NHS offers helpful advice, support and guidance specifically for students with mental health problems.

View less Questions